# How do I cancel my InstantDM subscription?

Guide: https://instantdm.com/how-to/cancel-subscription  
Section: Plans and billing  
Works on: Web app, iPhone app, Android app  
Last checked: 2026-10-24

_Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_

**Short answer:** If you paid on the website, open My Plan, go to Current Subscription and click Cancel Subscription, pick a reason and confirm. If you paid in the iPhone or Android app, cancel in the App Store or Google Play. You keep your plan until the period ends. Then the account moves to Free with 0 credits.

## Before you start

- Cancel where you paid. A plan bought on the website (Stripe or Razorpay) is cancelled on the website. A plan bought in the iPhone or Android app is cancelled in the App Store or Google Play.
- Not sure where you paid? On the website, the **Cancel Subscription** button tells you if the plan was bought through the App Store or Google Play.

## Steps

1. Click **My Plan** in the sidebar.
2. Scroll down to **Current Subscription**.
3. Click the small red **Cancel Subscription** link at the bottom right.
4. In "We're sorry to see you go", pick a reason. Some reasons ask you for a few more words.
5. Click **Cancel Subscription**.
   - You'll see "Subscription Cancelled": "Your subscription has been cancelled. You'll retain access until your current billing period ends." Click **Got it**.
6. Check **Current Subscription**. **Status** now shows "Cancelled (active until renewal)".

**Account Settings** → **Account** → **Subscription** only links to **My Plan**. Cancelling always happens in **My Plan**.

## On the phone app

1. Open the plans screen (tap the plan badge at the top, or your profile photo → **Manage Subscription**).
2. Tap **Cancel Subscription**, then **Continue**.
3. Your App Store or Google Play subscription page opens. Cancel there.

The app's message says "You won't be charged again", but nothing is cancelled until you finish in the store. You can also go straight to the store: on iPhone, **Settings** → your name → **Subscriptions**; on Android, **Play Store** → **Payments & subscriptions** → **Subscriptions**.

## Good to know

- You keep your plan until the date shown under **Renewal**. Then the account moves to Free with **0 credits**, and automations stop sending.
- Your automations, flows and settings are kept. To come back, buy a plan again from **My Plan**. There is no "undo cancel" button.
- You may also get a confirmation email. It is sent even when the cancel didn't go through, so trust the "Subscription Cancelled" message on screen, not the email.
- No refunds for the rest of the period. See [Can I get a refund?](https://instantdm.com/how-to/refunds.md)

## What you can't do

- Pause a subscription.
- Cancel immediately and get a refund for unused days.
- Cancel an App Store or Google Play purchase from the website.

## If it doesn't work

- **"Your subscription was purchased through the App Store or Google Play."**: cancel it in the store. **Status** may now say "Cancelled (active until renewal)", but that does not stop the store from renewing. See [subscription bought in the app](https://instantdm.com/how-to/subscription-from-app-store.md).
- **"Could not cancel automatically"**: follow the instructions in the message, or email **hey@instantdm.com** from your login email. **Status** may still change to "Cancelled (active until renewal)" even though the plan was not cancelled.
- **No Cancel Subscription link**: it shows only for an active paid plan that isn't already marked as cancelled. If **Status** says "Cancelled (active until renewal)" and you saw "Subscription Cancelled" when you cancelled, you're done. If you never saw that message, email **hey@instantdm.com**.
- **You paid on the website but the store doesn't list the plan**: that's expected. Cancel in **My Plan** on the website.

## Questions people also ask

**Will my automations stop the moment I cancel?**

No. Your plan keeps working until the end of the period you paid for. After that the account moves to Free with 0 credits, so automations stop sending.

**Do I get money back for the rest of the month?**

No. InstantDM doesn't give partial refunds for unused days. See the refunds guide for the few exceptions.

**Are my automations deleted when the plan ends?**

No. Your automations and settings are kept. Buy a plan again from My Plan and they can run again.

**I deleted the app. Is my subscription cancelled?**

No. Deleting the app or your InstantDM account does not cancel a subscription. Cancel it where you bought it.

## Related guides

- [Can I get a refund from InstantDM?](https://instantdm.com/how-to/refunds.md)
- [How do I manage an InstantDM subscription I bought in the iPhone or Android app?](https://instantdm.com/how-to/subscription-from-app-store.md)
- [How do I upgrade or change my InstantDM plan?](https://instantdm.com/how-to/upgrade-or-change-plan.md)
- [How do I delete my InstantDM account?](https://instantdm.com/how-to/delete-instantdm-account.md)