# How do I connect a client's Instagram account without their password? Guide: https://instantdm.com/how-to/connect-client-account-with-link Section: Multiple accounts and teams Works on: Web app Last checked: 2026-10-24 _Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_ **Short answer:** Create the client account, then send the client a connection link: in Switch Account click the share icon on the unconnected account, or click Share Login Link on the connect screen. The client opens it and connects their own Instagram or Facebook Page. The link expires in 7 days. Treat it like a password. ## Before you start - Create a client account for this client first. See [How do I add and switch between Instagram accounts?](https://instantdm.com/how-to/add-another-instagram-account.md) - The client needs an Instagram **Business or Creator** account. See [Do I need a professional Instagram account?](https://instantdm.com/how-to/switch-to-professional-account.md) - For the Facebook link, the client must be an admin of a Facebook Page that is linked to the same Instagram account. > Treat the connection link like a password. Anyone who opens it is logged into that InstantDM account and can see and change its automations. Send it only to the account owner, in a private message. ## Steps 1. Click your profile card at the bottom of the sidebar to open **Switch Account**. 2. Find the client account. Accounts that aren't connected show a share icon (tooltip "Share connect link"). 3. Click the share icon and choose: - **Copy Instagram sharing link** for Instagram Login, or - **Copy Facebook sharing link** to connect through the client's Facebook Page. - You'll see "Instagram sharing link copied. It expires in 7 days." 4. Send the link to your client privately (WhatsApp, email, DM). 5. Wait for the client to finish. The account then shows a green "Connected" dot in **Switch Account**. Reload the page if it still looks amber. **Other way:** while you are switched into the unconnected client account, open the connect screen and click **Share Login Link**, then **Copy**. This screen shows "Waiting for the account owner to connect… this updates automatically" and changes to "Account connected" when the client is done. ## What your client sees 1. They open the link. It shows "Logging you in, please wait…". 2. They land on the InstantDM connect screen and click **Connect your IG Account** (or **Connect FB Page** for the Facebook link). 3. Instagram (or Facebook) asks them to log in and approve the permissions. They should approve every permission, or DMs won't work. With the Facebook link, they then pick the Page that shows their Instagram @username. 4. They come back to InstantDM. The account is now connected and you can build automations for it. If the client has trouble on a phone, ask them to open the link on a computer. ## Good to know - The link stops working 7 days after you make it, or once the account is connected. - Each account has one Instagram link and one Facebook link. Copying a link again gives the same link and restarts the 7 days. - Not sure which link to send? See [Should I connect with Instagram or with Facebook?](https://instantdm.com/how-to/instagram-login-or-facebook-login.md) - The phone app has no connection links. Use the web app. - If the Instagram account was connected to another InstantDM login before, connecting it here moves it, and automations on the old login stop. ## If it doesn't work - **"This link has expired. Please ask for a new link."** Make a new link and send it again. - **"This link is invalid or has already been used. Please ask for a new link."** The link may be copied wrong, or the client already connected while your **Share Login Link** window was open. Check the dot in **Switch Account**, and copy a fresh link if it is still amber. - **"This account is already connected. You can close this page."** Nothing to do. The client is done. - **"Couldn't open this link. Check your internet connection and try again."** Ask the client to reload or try another network. - The client sees an Instagram error while connecting: see [Why can't I connect my Instagram account?](https://instantdm.com/how-to/cant-connect-instagram.md) ## Questions people also ask **Does my client need an InstantDM account?** No. The link logs them into the client account you created, so they can connect their Instagram right away. **Should I send the Instagram link or the Facebook link?** Send the Instagram link for normal post, Reel, story and DM automations. Send the Facebook link if you also need the client's Facebook Page, Messenger or ad comments. The client must be an admin of that Page. **How long does the link work?** 7 days, and only until the account is connected. Copying the link again gives the same link and restarts the 7 days. **What can the person who opens the link do?** They are logged into that InstantDM account, so they can see and change its automations. Send the link only to the account owner. ## Related guides - [How do I add and switch between Instagram accounts in InstantDM?](https://instantdm.com/how-to/add-another-instagram-account.md) - [Should I connect with Instagram or with Facebook?](https://instantdm.com/how-to/instagram-login-or-facebook-login.md) - [How do I connect my Instagram account to InstantDM?](https://instantdm.com/how-to/connect-instagram-account.md) - [What is the difference between accounts, workspaces and team members in InstantDM?](https://instantdm.com/how-to/accounts-workspaces-team.md)