# How do I see, search and export my contacts? Guide: https://instantdm.com/how-to/contacts-page Section: Contacts and results Works on: Web app Plan: Legend Pro and above Last checked: 2026-10-24 _Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_ **Short answer:** Click Contacts in the sidebar and pick Instagram or Facebook. The page lists people from flows and Lead Gen, not people who only got a Send Link DM. Use Filter by tag or Filter by flow, and click Export to download a CSV with tags and answers. ## Before you start - **Contacts** lists people collected by **Flow Automation** (multi-step chats) and **Lead Gen** (a DM that asks for name, email or phone). The page says so itself: "Quick Send-Link contacts won't appear here." - It shows contacts created after **25 August 2026**. Older ones aren't lost; they just don't show here. - For people who got a simple link DM, see [How do I see who got my DM?](https://instantdm.com/how-to/see-who-got-my-dm.md) ## Steps 1. Click **Contacts** in the sidebar. 2. Pick **Instagram** or **Facebook** at the top. The page remembers your choice in this browser. 3. Read the table: - **Contact**: username and account number. Facebook people show their name. - **Tags**, **Fields** (hover "N fields" to see the answers), **Added** date. 4. Use **← Previous** and **Next →** to move between pages (25 per page). 5. To narrow the list, choose a tag in **Filter by tag**, or a flow in **Filter by flow**. You can use one at a time. 6. Click a name to open their details: custom fields, tags and the flow they are in right now. 7. To download, click **Export**. The CSV follows the filter you have on. - You'll see "Exported N contacts." - Columns: contact ID, username, tags, takeover status, date added, then one column per field (for example email and phone). ## On the phone app The app has no Contacts page and no export. It lists people per post (**Contacts** tab on the post), per DM automation (**Contacts** button) and per flow (**Flows**). Use the web app at app.instantdm.com to export. ## Good to know - **Search covers only the page you're looking at.** The box "Search username, id or tag" looks through the 25 rows on screen, not your whole list. To find someone in a flow, open that flow's contact list, whose search covers everyone. See [How do I see who went through a flow?](https://instantdm.com/how-to/flow-results.md) - **Exports with a flow filter stop at the 200 most recent contacts.** For a full export, clear the flow filter, or tag those people and export by tag. - Exports without a filter or with a tag filter include everyone. - **Filter by flow** lists everyone who started that flow, including people from before 25 August 2026 and people with no tags or answers. - The CSV opens correctly in Excel and Google Sheets, emoji included. - "Unknown" instead of a username means Instagram didn't share it yet. InstantDM tries to fill it in when you open the page. - To delete a contact, click the bin icon on the row and confirm "Delete this contact and all their tags/fields?". ## What you can't do - Import contacts. - Sort by a column, or select many contacts at once to tag or delete them. - Combine a tag filter and a flow filter. - See two Instagram accounts in one list. Switch accounts first. - Reply to people from here. Reply in the Instagram or Facebook app. ## If it doesn't work - The list is empty → you have no flows or Lead Gen automations yet, or nobody has gone through them since 25 August 2026. - An export has exactly 200 rows → a flow filter was on. Clear it and export again. ## Questions people also ask **Why is someone who got my DM missing from Contacts?** Contacts only lists people from Flow Automation and Lead Gen. People who only got a Send Link DM are listed on the post's All Comments tab instead. **Why don't I see contacts from before August 2026?** The page shows contacts created after 25 August 2026. Older contacts are not lost. Open the flow's contact list to see everyone who went through it. **Can I import contacts from ManyChat or a CSV file?** No. InstantDM can't import contacts. People are added when they go through your automations. **Can I see Instagram and Facebook contacts together?** No. Switch between Instagram and Facebook at the top of the page. Each exports separately. ## Related guides - [How do I see who got my DM and what happened to each comment?](https://instantdm.com/how-to/see-who-got-my-dm.md) - [How do I tag contacts?](https://instantdm.com/how-to/tag-contacts.md) - [How do I see who went through a flow and what they answered?](https://instantdm.com/how-to/flow-results.md) - [How do I stop automations for a specific person?](https://instantdm.com/how-to/exclude-someone-from-automation.md)