# Where do I find and download the leads I collected?

Guide: https://instantdm.com/how-to/download-collected-leads  
Section: Collect leads and grow followers  
Works on: Web app  
Plan: Legend Pro and above  
Last checked: 2026-10-24

_Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_

**Short answer:** For Lead Gen on a post, open the post and use the Lead Gen Contacts tab, then Download CSV. For flows and Lead Gen, open Contacts and click Export. For a Send Link post, open All Comments, then View Summary and Download CSV. Downloads are on the web only, and a flow filter limits the export to the 200 most recent people.

## Before you start

Where your leads are depends on how you collected them:

| You collected them with | Download from |
|---|---|
| **Lead Gen** on a post or story | The post's **Lead Gen Contacts** tab |
| **Flow Automation** or Lead Gen (all of them together) | **Contacts** → **Export** |
| **Send Link or PDF** (no questions) | The post's **All Comments** → **View Summary** |

## Steps

To download every lead from your flows and Lead Gen automations at once:

1. Click **Contacts** in the sidebar.
2. Choose **Instagram** or **Facebook** at the top. Each one exports separately.
3. Optional: pick a tag in **Filter by tag**. Leave **Filter by flow** empty if you want everyone.
4. Click **Export**. You'll see "Exported N contacts." and get a file like `contacts-2026-10-24.csv`.

The file has contact_id, username, tags, human_takeover, created_at, then one column per saved field, such as email and phone.

### Lead Gen on one post

- Go to **Quick Automation** → **Instagram** → **Posts** and click the post.
- Open the **Lead Gen Contacts** tab and click **Download CSV**.
- You get one row per person: Username, Name, Instagram profile link, one column per question (the answer, or "Skipped"), Tags, Status (Completed or In Progress) and Date.

### Send Link post (who got your DM)

- Open the post and stay on the **All Comments** tab.
- Click **View Summary**, then **Download CSV**. It includes up to 20,000 people, with their comment, whether the DM and public reply were sent, and link opens. There are no emails in this file.

## On the phone app

The app can't download CSV files. You can look at people per automation: a post's **Contacts** tab, the **Contacts** button on a DM automation, or **Flows** → tap a flow.

## Good to know

- **Contacts** shows people added from 25 Aug 2026 onward. Older leads are not lost: open the flow in **Flow Automation**, click the people icon (**View contacts**) and use the download icon. That export is limited to the 200 most recent people.
- To export more than 200 people from one flow, add a **Tag Contact** step to the flow, then export **Contacts** filtered by that tag.
- The **Contacts** search box only searches the 25 rows on the screen.
- "Completed" and "In Progress" are approximate. Flows that end on a button or link message often stay "In Progress" even when the person finished.
- The file opens in Excel and Google Sheets.

## What you can't do

- Export Instagram and Facebook contacts in one file.
- Schedule automatic exports. To send leads somewhere as they arrive, use [Mailchimp](https://instantdm.com/how-to/send-leads-to-mailchimp.md), Kit or Klaviyo from a flow.
- Import contacts.

## If it doesn't work

- **No Lead Gen Contacts tab**: the post uses **Send Link or PDF**, not Lead Gen. Use **View Summary**.
- **An email column is missing**: nobody in that export answered an Email question, or they ran out of retries. See [answer rules](https://instantdm.com/how-to/answer-rules-email-phone-name.md).
- **Someone is missing from Contacts**: they got only a plain DM, or came before 25 Aug 2026. Check the flow's own contact list.

## Questions people also ask

**Why are people from my Send Link automation not in Contacts?**

Contacts lists people from Flow Automation and Lead Gen only. For a Send Link post, use All Comments, then View Summary, then Download CSV. That file has who commented and got the DM, not emails.

**Why did my export stop at 200 people?**

Exports with a flow filter, or from a flow's contact list, include only the 200 most recent people. Export from Contacts with no flow filter, or with a tag filter, to get everyone.

**Can I export from the phone app?**

No. The app shows contacts per post, per DM automation and per flow, but CSV downloads are web only.

**Can I import contacts from a CSV?**

No. InstantDM has no contact import.

## Related guides

- [How do I collect emails and phone numbers in Instagram DMs?](https://instantdm.com/how-to/collect-emails-in-instagram-dms.md)
- [How do I see, search and export my contacts?](https://instantdm.com/how-to/contacts-page.md)
- [How do I see who went through a flow and what they answered?](https://instantdm.com/how-to/flow-results.md)
- [How do I send Instagram leads to Mailchimp?](https://instantdm.com/how-to/send-leads-to-mailchimp.md)