# How do I see who went through a flow and what they answered?

Guide: https://instantdm.com/how-to/flow-results  
Section: Contacts and results  
Works on: Web app, iPhone app, Android app  
Plan: Trendsetter and above  
Last checked: 2026-10-24

_Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_

**Short answer:** Go to Flow Automation, find the flow and click its View contacts icon. A panel lists everyone who started the flow, newest first. Click a person to see their saved answers and tags. The download icon exports the list, but only the 200 most recent people.

A **flow** is a multi-step chat built in **Flow Automation**, with buttons, questions and branches. Each flow keeps a list of the people who went through it.

## Steps

1. Click **Flow Automation** in the sidebar.
2. Find your flow and click the people icon (**View contacts**). You can also open the row's **⋮** menu and choose **View contacts**.
3. A side panel opens with the flow's name, a **Live** or **Draft** tag, and the number of contacts.
   - People are listed newest activity first, with a **Last active** date.
4. To find someone, type a username or ID in the search box and press **Enter**. This search covers the whole flow.
5. To narrow the list, use **Filter by tag**.
6. Click a person to open their details:
   - **Custom fields**: the answers they gave, saved under each question's **Save answer as** name, or under its type when that is blank (for example email or phone).
   - **Tags**, the **Active flow** box (where they are in a flow right now) and, for AI flows, the **AI timeline**.
7. To download, click the download icon ("Export this flow's contacts to CSV").
8. To see the same people on the full **Contacts** page, click the arrow icon ("Open in the full Contacts page").

## On the phone app

Tap **Flows** on Home ("View contacts & responses"). Tap a flow to see "N contacts collected", filter by tag, and tap a person to see their answers and **AI LEAD DATA**. You can't create or edit flows, or export, in the app.

## Good to know

- **Export stops at 200.** Exporting from this panel, or from **Contacts** with a flow filter, gives only the 200 most recent people. For everyone, tag them in the flow and export by tag.
- You can fix a wrong answer: open the person, edit the value under **Custom fields**, and click **Save**.
- **Remove** in the **Active flow** box takes someone out of the flow they're stuck in. Their next message starts fresh.
- "Completed" and "In Progress" labels can be wrong for flows that end on a button or link card, because those runs are never marked complete. Treat completion counts as approximate.
- For **Lead Gen** on a post (not a flow), answers are on the post's **Lead Gen Contacts** tab. See [Where do I find and download the leads I collected?](https://instantdm.com/how-to/download-collected-leads.md)

## What you can't do

- See a chart of how many people dropped off at each step.
- Export more than 200 people from the flow panel.
- Reply to people from here. Reply in the Instagram or Facebook app.

## If it doesn't work

- The list is empty → the flow isn't live yet, or nobody has triggered it. Check it says **Live** and see [How do I turn a flow on?](https://instantdm.com/how-to/set-flow-live.md)
- An answer is missing → typed answers count only if they arrive within 1 hour of the question, and wrong formats are rejected. See [Which answers will the email, phone and name questions accept?](https://instantdm.com/how-to/answer-rules-email-phone-name.md)

## Questions people also ask

**How do I export more than 200 people from a flow?**

Add a Tag Contact step to the flow so everyone who goes through it is tagged. Then on the Contacts page, filter by that tag and click Export. Tag exports include everyone.

**Does the list include people from before August 2026?**

Yes. The flow's contact list includes everyone who started the flow, also people who don't appear on the main Contacts page.

**Can I see answers on my phone?**

Yes. In the app, open Flows, tap the flow and tap a person to see their answers. The app can't export.

## Related guides

- [How do I see, search and export my contacts?](https://instantdm.com/how-to/contacts-page.md)
- [How do I ask questions in a flow and save the answers?](https://instantdm.com/how-to/ask-questions-in-a-flow.md)
- [How do I tag contacts?](https://instantdm.com/how-to/tag-contacts.md)
- [Where do I find and download the leads I collected?](https://instantdm.com/how-to/download-collected-leads.md)