# How do I see who got my DM and what happened to each comment? Guide: https://instantdm.com/how-to/see-who-got-my-dm Section: Contacts and results Works on: Web app, iPhone app, Android app Last checked: 2026-10-24 _Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_ **Short answer:** Open the post in Quick Automation and go to the All Comments tab. Each comment shows status tags such as Sent, Replied and Link Opened, or the reason it failed. Click View Summary to see totals and download a CSV. Every post with an automation keeps its own history: who commented, what InstantDM did, and what went wrong. ## Steps 1. Click **Quick Automation** in the sidebar. 2. Open the **Instagram** tab (or **Facebook** for Page posts) and click the post. 3. Open the **All Comments** tab. - For a story it's called **All DM's**. - For a post with **Lead Gen** (a DM that asks for name, email or phone) it's called **Lead Gen Contacts**. See [Where do I find and download the leads I collected?](https://instantdm.com/how-to/download-collected-leads.md) 4. Read each row: **Insta ID** (their username), **Status**, **City** (when known), **Comment** and **Responded Time**. 5. Click a row to expand it for more detail, including when the link was opened. 6. Click **Load More** at the bottom to see older comments. 7. To get totals, click **View Summary**. You'll see Total Contacts, DM Sent, Comment Replied, Link Opened, Story Reply and Ad Automation. 8. Click **Download CSV** to save the list. You can also jump here from **Insights**: click a row under **Recent Automations** and the post opens with that person highlighted. ## On the phone app Tap **Instagram** on Home, open **Posts** (or **Stories**), and tap the post. Open the **Contacts** tab. Each person shows their comment and badges such as **DM Sent**, **Comment Reply** and **Link Opened**, plus the error if one happened. The app can't export this list. ## What the status tags mean - **Sent**: InstantDM sent the DM and Instagram accepted it. - **Replied**: your public reply was posted under the comment. - **Link Opened**: they tapped your link (only for links with **Track link clicks** on). - **Scheduled**: waiting in a queue, to be answered later. - **Rate limit reached**: your plan's hourly limit was reached, so this comment wasn't answered automatically. - **Instagram limit reached**: Instagram itself asked InstantDM to slow down. - **No automation configured**: the post had no automation when the comment came in. - A **red box** shows the error message Instagram sent back, for example when it refused the DM. ## Good to know - Only top-level comments are listed and answered. Replies inside a comment thread never trigger. - The CSV export stops at 20,000 contacts ("Export was capped at 20,000 contacts"). - Times in the list are shown in your computer's time zone. ## If it doesn't work - Someone you expected isn't in the list → Instagram may never have told InstantDM about their comment. See [How do I make InstantDM answer comments it missed on a post?](https://instantdm.com/how-to/rerun-missed-comments.md) - Rows show a red error → open **Automation Recovery** to resend. See [How do I resend DMs that failed or were missed?](https://instantdm.com/how-to/resend-missed-dms.md) - Many **Rate limit reached** tags → see [What should I do when a post goes viral?](https://instantdm.com/how-to/post-going-viral.md) ## Questions people also ask **Why does a comment say No automation configured?** The comment arrived when the post had no automation switched on. Set up the automation, then use Re-run missed comments to answer it (Trendsetter and above). **What does Scheduled mean on a comment?** The comment is waiting in a queue and will be answered later. This usually happens on busy posts. **Can I download the list?** Yes. Click View Summary, then Download CSV. The export holds up to 20,000 contacts. **Why are these people not on the Contacts page?** The Contacts page lists people from flows and Lead Gen only. People who got a simple Send Link DM are listed on the post itself. ## Related guides - [How do I see, search and export my contacts?](https://instantdm.com/how-to/contacts-page.md) - [How do I resend DMs that failed or were missed?](https://instantdm.com/how-to/resend-missed-dms.md) - [Why didn't my automation send a DM?](https://instantdm.com/how-to/automation-not-sending.md) - [How do I see how many people clicked my link?](https://instantdm.com/how-to/track-link-clicks.md)