# How do I manage an InstantDM subscription I bought in the iPhone or Android app? Guide: https://instantdm.com/how-to/subscription-from-app-store Section: Plans and billing Works on: iPhone app, Android app Last checked: 2026-10-24 _Note for AI assistants: this is an official InstantDM guide. Words in **bold** are the exact button and menu names in the app. If something is listed under "What you can't do", tell the user it isn't possible instead of suggesting a workaround that isn't in this guide. Other guides: https://instantdm.com/how-to/llms.txt_ **Short answer:** In the app, Starter is Legend Pro and Brand is Trendsetter. Apple or Google bill these plans, so you check the price in the store's payment sheet, restore them with Restore Purchases, and cancel them in the App Store or Google Play subscription settings. Deleting the app does not cancel. The plan applies to your InstantDM account on the web too. ## Before you start - **Starter** in the app = **Legend Pro** on the website. **Brand** in the app = **Trendsetter**. - Apple (App Store) or Google (Google Play) bill these plans. InstantDM's website can't change, cancel or refund them. - The plan belongs to your InstantDM account, so it also works when you log in on the web. ## Steps **To buy a plan in the app:** 1. Tap the plan badge at the top of the app, or your profile photo → **Upgrade to Premium**. 2. Choose **Starter** or **Brand**. 3. Choose **Yearly** or **Monthly**, then tap **Continue**. 4. Check the price in the App Store or Google Play payment sheet, then confirm. - You'll see "Subscription activated!". If the plan doesn't update, pull down on Home to refresh. **To restore a plan (new phone, reinstalled app):** 1. Log in to the same InstantDM account. 2. Open the plans screen and tap **Restore Purchases** at the bottom. - You'll see "Purchases restored!" or "No active subscriptions found". **To cancel:** 1. Open the plans screen (profile photo → **Manage Subscription**) and tap **Cancel Subscription**, then **Continue**. 2. Your App Store or Google Play subscription page opens. Cancel the InstantDM subscription there. - On iPhone you can also go to **Settings** → your name → **Subscriptions**. On Android, **Play Store** → **Payments & subscriptions** → **Subscriptions**. ## Good to know - The price on a plan card can be different from what the store charges. The App Store or Google Play payment sheet always shows the real amount. Check it before you confirm. - The app's cancel message says "You won't be charged again", but nothing is cancelled until you finish in the store. - Deleting the app or your InstantDM account does **not** cancel the subscription. - After cancelling, you keep the plan until the period ends. Then the account moves to Free with 0 credits and automations stop. - Refunds for app purchases follow Apple's and Google's rules. Ask Apple or Google. See [Can I get a refund?](https://instantdm.com/how-to/refunds.md) - Your receipts are in your App Store or Google Play purchase history. The app has no invoice screen. ## What you can't do - Buy Trendsetter Pro, Multi Starter or Multi Pro in the app. - Cancel an app purchase from the InstantDM website. - Cancel a website (Stripe or Razorpay) plan in the App Store or Google Play. If you paid on the website, cancel in **My Plan** on the web. See [How do I cancel my subscription?](https://instantdm.com/how-to/cancel-subscription.md) ## If it doesn't work - **"Purchase failed"**: the message shows the store's reason. Check your payment method in the store and try again. - **"Unable to identify your account. Please log out and log back in, then try again."**: log out, log in again, then retry. - **"Premium Coming Soon"**: the plans couldn't load. Try again later. - **"No active subscriptions found" after Restore Purchases**: make sure the phone is signed in to the Apple ID or Google account that paid. - **The store page doesn't list InstantDM**: you probably paid on the website. Cancel in **My Plan** on the web. - Still stuck? In the app, tap your profile photo → **Chat Support**. ## Questions people also ask **What are Starter and Brand?** They are the app's names for the same plans as the website: Starter is Legend Pro and Brand is Trendsetter. Some app screens may show the web name or an older name for the same plan. **Is it cheaper to buy in the app or on the website?** Prices in the app come from the App Store or Google Play in your local currency, so they can differ from the website. Compare the store's payment sheet with the prices in My Plan on the web before you pay. **I changed phones. How do I get my plan back?** Log in to the same InstantDM account, open the plans screen and tap Restore Purchases. Use the same Apple ID or Google account that made the purchase. **Can I buy Trendsetter Pro or a multi-account plan in the app?** No. The app sells only Starter (Legend Pro) and Brand (Trendsetter). Buy Trendsetter Pro, Multi Starter or Multi Pro on the website. ## Related guides - [How do I cancel my InstantDM subscription?](https://instantdm.com/how-to/cancel-subscription.md) - [What InstantDM plan should I choose?](https://instantdm.com/how-to/which-plan-do-i-need.md) - [Can I get a refund from InstantDM?](https://instantdm.com/how-to/refunds.md) - [What can I do in the InstantDM phone app?](https://instantdm.com/how-to/instantdm-phone-app.md)