Absolutely. We offer a free plan that lets you test out the core features with 500 automations per month. No credit card required to start.

We accept all major credit cards through Stripe, and for our Indian customers, we also support Razorpay for local payment methods including UPI, cards, and net banking.

Yes, you can cancel your subscription at any time. No questions asked, no hidden fees. Please note that we don't offer refunds for partial months.

Yearly billing gives you 2 months free! For example, Legend Pro is $12/month billed monthly, or $9.99/month when billed annually (saving you $24/year). Please note we don't offer refunds, so choose the plan that works best for you.

We don't offer refunds on subscriptions. However, you can start with our free plan to test all core features before committing to a paid plan. This way, you can be confident it's the right fit for your needs.

On the free plan, automations pause when you hit 500/month. On paid plans, you get unlimited automations, so you never have to worry about limits.

Yes! You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

Yes! Contact our sales team for custom enterprise pricing if you're managing 10+ accounts or need advanced team collaboration features.

Yes! Our automation works on regular Posts, Reels, Stories, and even boosted Post Ads. You can trigger DMs from comments, story replies, story reactions, and mentions.

Yes! We're the first platform that lets you schedule your content AND your automation trigger in one workflow. Upload your post, set the trigger, and schedule—everything goes live together.

Absolutely! We're the first on the market to offer Collab Post Automation. You can automate replies on posts where you're a collaborator or tagged, capturing leads from influencer campaigns.

Yes! Our system automatically asks for and validates emails or phone numbers in the chat. Collected data syncs instantly to your CRM, email marketing tools, or Google Sheets via Make.com.

Safety Queue detects when you get a sudden spike in comments (like when you go viral) and automatically spaces out DMs at human-safe intervals to prevent action blocks while still delivering every message.

Yes! The Follower-Gated feature checks if a user follows you. If they don't, the bot asks them to follow first. Once they follow, they automatically receive your exclusive content or link.

Yes! You can create conditional flows with our drag-and-drop builder. Send different messages based on keywords, follower status, previous interactions, or custom questions they answer.

Universal Triggers let you configure one keyword that works across Posts, Stories, and DMs simultaneously. Change once, apply everywhere—no need to set up separate automations.

Yes! Meta Ads Auto-Reply automatically responds to comments on your Facebook and Instagram ads, capturing leads before they lose interest. Works on both organic and paid content.

Absolutely! The system automatically tags users based on their actions, responses, or interests. Perfect for segmenting your audience and running targeted follow-up campaigns.

You can set up automatic follow-up messages. If someone doesn't open your link within a set timeframe, the bot sends a gentle reminder to increase conversion rates.

Yes! You can send text, images, galleries, voice notes, interactive buttons, and product cards. Create rich, engaging conversations that guide users to take action.

Every automation has its own dashboard showing leads captured, messages sent, and conversion rates. You can see exactly which posts and keywords drive the most results.

We offer 24/7 email support, live chat during business hours, and a comprehensive knowledge base with video tutorials.

Yes! We provide personalized onboarding sessions for all paid plans to help you get started quickly.

Yes! Join our active community at community.instantdm.com where users share tips, strategies, and best practices. It's a great place to learn from other InstantDM users and get inspiration for your automations.

Legend Pro users get responses within 24 hours via email. Trendsetter users get priority support with responses within 4 hours, plus direct Instagram and WhatsApp support for urgent issues.

Yes! We have a complete video library covering every feature, plus step-by-step guides for common use cases like lead generation, product launches, and more.

Absolutely! All paid plans include a personalized onboarding call where we'll help you set up your first automation and answer any questions.

Reach out to our team! We love helping users create custom automation flows. Many of our features were built based on user requests.

We use Meta's official Business API with OAuth authentication. You simply connect your Instagram Business or Creator account through our secure flow—no passwords needed.

Yes! We integrate seamlessly with Make.com (formerly Integromat), allowing you to connect InstantDM with thousands of apps like Google Sheets, Mailchimp, Klaviyo, ActiveCampaign, Zapier alternatives, and more.

Our system automatically queues messages and retries when the API is back online. You'll never lose a lead due to temporary API issues.

Yes! You can export all collected contacts, emails, and phone numbers to CSV at any time. Your data is always yours.

Yes, we perform daily automated backups and store data redundantly across multiple secure servers to ensure your data is never lost.

We provide native Make.com integration with pre-built modules. Simply authenticate your InstantDM account in Make.com and start building powerful automation workflows that connect your DMs to any app.

Yes! InstantDM works with both Instagram Business and Creator accounts. You just need to have your account connected to a Facebook Page to use the official API.