Refund Policy

1. No Refund Policy

InstantDM operates a strict NO REFUND policy. All payments made for subscriptions, upgrades, or additional services are final and non-refundable.

2. Why We Have a No Refund Policy

Our no refund policy exists because:

• We provide immediate access to all features upon subscription
• Our service involves real-time API usage and infrastructure costs
• We offer free trials and demos to evaluate the platform before purchase
• Detailed feature information is available on our website
• We provide comprehensive documentation and support

3. Before You Subscribe

We encourage you to:

• Review all features and pricing information carefully
• Test the platform during any available trial period
• Contact our support team with questions before purchasing
• Read our Terms and Conditions and Privacy Policy
• Ensure the service meets your needs and requirements

4. Subscription Terms

4.1 Billing Cycle

Subscriptions are billed on a monthly or annual basis depending on your selected plan. Billing occurs automatically at the start of each billing period.

4.2 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No refund will be provided for the remaining time in your billing period
• Automatic renewal will be disabled
• Your account will be downgraded to the free tier (if available) or deactivated

4.3 No Partial Refunds

If you cancel mid-cycle, you will not receive a refund for unused days or features. Your subscription remains active until the end of the paid period.

5. Payment Processing

Payments are processed through:

• Stripe: For international payments (credit cards, debit cards)
• Razorpay: For India payments (UPI, cards, net banking)

All transactions are secure and encrypted. We do not store your payment information on our servers.

6. Exceptions

While we maintain a strict no refund policy, we may consider exceptions in the following rare circumstances:

• Duplicate Charges: If you were accidentally charged twice for the same subscription
• Technical Errors: If a billing error occurred on our end
• Service Unavailability: If our service was completely unavailable for an extended period due to our fault

Exception requests must be submitted within 7 days of the charge and will be reviewed on a case-by-case basis.

7. Chargebacks

Initiating a chargeback or payment dispute without contacting us first may result in:

• Immediate account suspension
• Permanent ban from using InstantDM
• Legal action to recover costs and damages

Please contact our support team to resolve any billing concerns before disputing charges with your bank.

8. Account Termination by InstantDM

If we terminate your account due to violations of our Terms of Service:

• No refund will be provided for any remaining subscription time
• You forfeit access to all features and data
• You remain responsible for any outstanding payments

9. Price Changes

We reserve the right to change our pricing at any time. However:

• Existing subscribers will receive 30 days notice of price changes
• Price changes will not affect your current billing cycle
• You may cancel before the new price takes effect
• No refunds will be provided if you choose not to continue at the new price

10. Instagram Account Issues

InstantDM is not responsible for:

• Instagram account suspensions or bans
• Changes to Instagram's API or policies
• Loss of followers or engagement
• Any actions taken by Instagram against your account

No refunds will be provided for issues related to Instagram's platform or policies.

11. Service Modifications

We may modify, suspend, or discontinue features at any time. No refunds will be provided if:

• A specific feature is removed or changed
• Integration with third-party services is discontinued
• Service limitations are adjusted

12. Contact Us

If you have questions about this Refund Policy or need assistance with billing issues, please contact us:

• Email: hey@instntdm.com
• Community: community.instantdm.com
• WhatsApp Support: Available for Trendsetter plan subscribers

Our support team is here to help resolve any concerns before you consider cancellation.

13. Acknowledgment

By subscribing to InstantDM, you acknowledge that you have read, understood, and agree to this No Refund Policy. You understand that all payments are final and non-refundable except in the rare exceptions outlined above.

14. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.