Privacy Policy

1. Introduction

Welcome to InstantDM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram automation platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Instagram account access tokens
• Payment information (processed securely through Stripe and Razorpay)
• Communication preferences and settings
• Customer support inquiries and correspondence

2.2 Automatically Collected Information

• Usage data and analytics
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Instagram engagement metrics and automation performance data

3. How We Use Your Information

We use your information to:

• Provide and maintain our Instagram automation services
• Process your transactions and manage your subscription
• Send automated messages and responses on your behalf
• Improve and optimize our platform
• Communicate with you about updates, features, and support
• Ensure compliance with Instagram's Terms of Service and API policies
• Detect and prevent fraud or unauthorized access

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Meta/Instagram: To facilitate automation through official APIs
• Payment Processors: Stripe and Razorpay for secure payment processing
• Service Providers: Third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Compliance with Meta Business Partner security requirements

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance and legitimate business purposes.

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hey@instantdm.com
• Community: community.instantdm.com