1. Knowledge Base / Context Field
Add a dedicated "Knowledge Base" textarea (in advanced settings or as its own section) where users can paste FAQs, product info, pricing tables, or links. Gives the AI real data to reference instead of hallucinating.
2. Stop / Handoff Conditions
Setting like "Transfer to human if user says 'speak to a person'" or after X messages without resolution. A human handoff trigger for real business use cases.
3. Language Setting
"Reply in the same language as the user" toggle, or a specific language override dropdown. Important for accounts with international audiences.
4. Test / Preview
A "Test this prompt" button that lets users simulate a conversation in the drawer before going live. Simple chat preview - type a sample message, see what the AI would respond.
5. Response Length Control
Beyond max tokens, a simpler "Keep replies short / medium / detailed" toggle that maps to token ranges. More intuitive for non-technical users.
6. Do Not Discuss / Guardrails
A field for topics the AI should avoid or refuse to answer (competitors, unreleased pricing, legal advice, etc.).
7. Temperature / Creativity Slider
Exposed in advanced settings. Predictable responses for support bots, more creative for engagement bots.
