Product Template
Send scrollable product carousels with images, prices, and buy buttons directly in Instagram DMs.
What Is the Product Template?
The Product template lets you send a horizontal carousel of product cards in Instagram DMs. When triggered, the user receives a swipeable row of cards — each with a product image, title, price or description, and tappable buttons.
This is ideal for:
- E-commerce stores showcasing products
- Course creators listing available courses
- Service providers showing service packages
- Anyone who wants to present multiple options in a visual format
Product Card Structure
Each product card in the carousel contains:
| Field | Required | Description |
|---|---|---|
| Image | Optional (recommended) | Product photo displayed at the top of the card. Upload or paste a URL. |
| Title | Yes | Product name or headline. Keep it short and clear. |
| Subtitle | Optional | Price, short description, or tagline. Appears below the title. |
| Buttons | Yes (1–3) | Action buttons — typically "Buy Now" (web URL) or "Learn More" (web URL/postback). |
How to Set Up a Product Carousel
- Open your post automation panel (click Automate on any post).
- In the DM Reply section, select Products as the reply type.
- Click Add Product to create your first card.
- For each product card:
- Image: Upload a product photo or paste a publicly accessible URL. Square images (1:1) work best for carousels.
- Title: Enter the product name (e.g., "Instagram Growth Masterclass").
- Subtitle: Add the price or a short description (e.g., "$49 — Lifetime Access").
- Buttons: Add 1–3 buttons. Typically a "Buy Now" or "View Details" web URL button.
- Repeat for additional products (up to 10 cards).
- Click Save to activate.
How It Looks in DMs
The user receives a horizontal scrollable carousel. They can swipe left/right to browse products and tap buttons to take action:
On mobile (where most Instagram users are), the carousel is a natural, thumb-friendly experience — similar to shopping on Instagram itself.
Product Template vs. Shopify Integration
| Feature | Product Template | Shopify Integration |
|---|---|---|
| Product source | Manual (you add each card) | Automatic (syncs from Shopify store) |
| Product images | Upload or paste URL | Pulled from Shopify |
| Pricing | Manual text in subtitle | Live pricing from Shopify |
| Buy button | Links to any URL | Links to Shopify checkout |
| Inventory sync | ❌ Manual | ✅ Automatic |
| Cart recovery | ❌ | ✅ Abandoned cart DMs |
| Best for | Non-Shopify stores, courses, services | Shopify stores |
Tip: If you have a Shopify store, use the Shopify integration for automatic product sync. Use the Product template for non-Shopify products, courses, or services.
Examples
E-commerce Product Showcase
Card 1:
Image: [sneaker-white.jpg]
Title: Air Max Classic — White
Subtitle: $129 — Free Shipping
Button: [Web URL] "Shop Now" → https://store.com/air-max-white
Card 2:
Image: [sneaker-black.jpg]
Title: Air Max Classic — Black
Subtitle: $129 — Free Shipping
Button: [Web URL] "Shop Now" → https://store.com/air-max-black
Card 3:
Image: [sneaker-red.jpg]
Title: Air Max Classic — Red (Limited)
Subtitle: $149 — Only 20 Left
Button: [Web URL] "Shop Now" → https://store.com/air-max-red Course Catalog
Card 1:
Image: [course-beginner.jpg]
Title: Instagram 101 — Beginner
Subtitle: Free — Start Here
Button: [Web URL] "Enroll Free" → https://courses.com/ig-101
Card 2:
Image: [course-growth.jpg]
Title: Growth Accelerator
Subtitle: $97 — 6 Modules
Button: [Web URL] "Get Access" → https://courses.com/growth
Card 3:
Image: [course-monetize.jpg]
Title: Monetize Your Audience
Subtitle: $197 — Advanced
Button: [Web URL] "Join Now" → https://courses.com/monetize Service Packages
Card 1:
Image: [basic-plan.jpg]
Title: Basic Package
Subtitle: $299/mo — 10 Posts
Button: [Web URL] "Book Call" → https://calendly.com/you
Card 2:
Image: [pro-plan.jpg]
Title: Pro Package
Subtitle: $599/mo — 20 Posts + Stories
Button: [Web URL] "Book Call" → https://calendly.com/you
Card 3:
Image: [premium-plan.jpg]
Title: Premium Package
Subtitle: $999/mo — Full Management
Button: [Web URL] "Book Call" → https://calendly.com/you Best Practices
- Always include images. Product cards without images look empty and get far fewer taps.
- Use consistent image sizes. Square (1:1) or landscape (1.91:1) images look best in carousels. Mix-and-match sizes look messy.
- Put your best product first. The first card is fully visible; users have to swipe to see the rest.
- Include price in the subtitle. Users want to know the price before tapping. Transparency builds trust.
- Keep it to 3–5 products. You can add up to 10, but 3–5 is the sweet spot. Too many cards = decision fatigue.
- Use clear button text. "Buy Now", "View Details", "Get Access" — not generic "Click Here".
Plan Requirements
| Feature | Required Plan |
|---|---|
| Product template | Starter and above |
| Up to 10 product cards | Starter and above |
| Web URL buttons | Starter and above |
| Link tracking on buttons | Starter and above |