Why can't I see my ads in InstantDM?

Before you start

• Ads need Facebook Login. If your Instagram is connected directly (Instagram Login), InstantDM can’t see any ads.
• The Facebook profile you log in with must have access to the ad account in Meta.

Steps

1. Check how you’re connected. Open Account Settings → Safety & Limits and look at the Facebook Page card.
   • If it says Not Connected, click Connect and follow How do I connect my Facebook Page?.
   • If it says Connected, click Re-Connect and make sure you allow every permission Facebook asks for. Turning off the ads permission hides your ads.
2. Check your access in Meta. Open Meta Business Settings or Ads Manager with the same Facebook profile and make sure you can see the ad account.
3. Open New Automation → Comment to DM → Ads. If you have more than one ad account, choose the right one in the Ad account dropdown.
   • Each account shows its business name, or “No business linked”.
   • If your list is very long, use Load more accounts at the bottom of the dropdown.
4. Look at the ad tiles. An ad marked Not on Instagram has no Instagram post. Add the Instagram placement in Ads Manager if you want InstantDM to answer its comments.
5. In Quick Automation → Instagram → Meta Ads, click Refresh if the list is empty, and click the right ad account box at the top.

On the phone app

The phone app doesn’t show ads. Use the web app at app.instantdm.com for this.

Good to know

• Only ads that use your connected Instagram account are listed. Ads set up with another Instagram account, or with no Instagram account, don’t appear.
• In Quick Automation, ads with no Instagram post are not listed at all. In the New Automation picker they show as Not on Instagram.
• Boosted posts are listed with the original post they promote.
• Connecting through your Facebook Page changes how your Instagram is connected. Read Should I connect with Instagram or with Facebook? first.

What you can’t do

• See or automate ads that run only on Facebook.
• See ad accounts your Facebook profile has no access to.

If it doesn’t work

• “No ads found on this ad account. Ads need Facebook Login.” → you’re not connected with Facebook Login, or this ad account has no ads. Connect your Page, or pick another ad account.
• “No Ads found” with “Make sure you have active ads running on your connected ad account.” → click Refresh, then use Reconnect Facebook Page under it.
• “Facebook Page not connected” on the Meta Ads tab → connect your Page first.
• The Ad account dropdown doesn’t appear → you have only one ad account, so InstantDM uses it.
• Load more accounts fails → if you manage a very large number of ad accounts, pick from the first part of the list, or write to hey@instantdm.com.