How do I manage an InstantDM subscription I bought in the iPhone or Android app?

Before you start

• Starter in the app = Legend Pro on the website. Brand in the app = Trendsetter.
• Apple (App Store) or Google (Google Play) bill these plans. InstantDM’s website can’t change, cancel or refund them.
• The plan belongs to your InstantDM account, so it also works when you log in on the web.

Steps

To buy a plan in the app:

1. Tap the plan badge at the top of the app, or your profile photo → Upgrade to Premium.
2. Choose Starter or Brand.
3. Choose Yearly or Monthly, then tap Continue.
4. Check the price in the App Store or Google Play payment sheet, then confirm.
   • You’ll see “Subscription activated!”. If the plan doesn’t update, pull down on Home to refresh.

To restore a plan (new phone, reinstalled app):

1. Log in to the same InstantDM account.
2. Open the plans screen and tap Restore Purchases at the bottom.
   • You’ll see “Purchases restored!” or “No active subscriptions found”.

To cancel:

1. Open the plans screen (profile photo → Manage Subscription) and tap Cancel Subscription, then Continue.
2. Your App Store or Google Play subscription page opens. Cancel the InstantDM subscription there.
   • On iPhone you can also go to Settings → your name → Subscriptions. On Android, Play Store → Payments & subscriptions → Subscriptions.

Good to know

• The price on a plan card can be different from what the store charges. The App Store or Google Play payment sheet always shows the real amount. Check it before you confirm.
• The app’s cancel message says “You won’t be charged again”, but nothing is cancelled until you finish in the store.
• Deleting the app or your InstantDM account does not cancel the subscription.
• After cancelling, you keep the plan until the period ends. Then the account moves to Free with 0 credits and automations stop.
• Refunds for app purchases follow Apple’s and Google’s rules. Ask Apple or Google. See Can I get a refund?
• Your receipts are in your App Store or Google Play purchase history. The app has no invoice screen.

What you can’t do

• Buy Trendsetter Pro, Multi Starter or Multi Pro in the app.
• Cancel an app purchase from the InstantDM website.
• Cancel a website (Stripe or Razorpay) plan in the App Store or Google Play. If you paid on the website, cancel in My Plan on the web. See How do I cancel my subscription?

If it doesn’t work

• “Purchase failed”: the message shows the store’s reason. Check your payment method in the store and try again.
• “Unable to identify your account. Please log out and log back in, then try again.”: log out, log in again, then retry.
• “Premium Coming Soon”: the plans couldn’t load. Try again later.
• “No active subscriptions found” after Restore Purchases: make sure the phone is signed in to the Apple ID or Google account that paid.
• The store page doesn’t list InstantDM: you probably paid on the website. Cancel in My Plan on the web.
• Still stuck? In the app, tap your profile photo → Chat Support.