How do I log in to InstantDM?

Before you start

• Accounts made with Instagram have no password you know. Use Instagram to log in, or an email code sent to the email you verified during setup.
• Email codes only work for the email saved on your account. If you skipped email verification, use Continue With Instagram.

Steps

1. Go to app.instantdm.com/login. The page says “Welcome back 👋”.
2. Choose how to log in:
   • Continue With Instagram: log in on Instagram’s screen. You land straight in the InstantDM account linked to that Instagram.
   • Continue with Email: go to step 3.
3. Choose OTP Login (the default) or Password.
4. With OTP Login: type your email and click Send OTP.
   • Check your inbox for an email from hey@instantdm.com. Its subject is your code followed by ”- InstantDM login OTP”.
5. Type the 6-digit code and click Verify & Login.
   • With Password instead: type your email and password and click Login.
6. You land on Home.

On the phone app

• The app’s login screen has Continue with Google, Continue with Apple (iPhone and iPad only) and Login with Email (OTP Login or Password).
• If the email is new, the app shows “Instagram Account Required”. Tap Connect and log in to Instagram to finish.
• Forgot your password in the app: Login with Email → Password → Forgot Password?, then enter the code and a new password (at least 6 characters) and tap Update Password.

Good to know

• Forgot password? on the web: Continue with Email → Password → Forgot password?. A new tab opens. Enter your email, click Get OTP, then type the code and a new password and click Update Password. You are logged in automatically.
• Several logins in one browser: in the account switcher (your profile card at the bottom of the left menu), click Log in to another InstantDM account. Use Continue with Email there, not Instagram. Logging in with Instagram from that screen can attach the Instagram account to the login you’re already in.
• Team members log in with Continue with Email → OTP Login using the invited email, then pick the workspace.
• Log out: Account Settings → Account → Logout. If other logins are saved in this browser, you switch to the next one instead.

What you can’t do

• Use Google or Apple login on the website.
• Turn on two-factor login.
• Change your login email from the web app.

If it doesn’t work

• “Account Not exists”: no InstantDM account uses that email. Try Continue With Instagram, or the email you verified during setup.
• “OTP is Invalid”: check the code and type it again.
• “OTP Expired”: codes last 5 minutes. Click Resend OTP (after 60 seconds) and use the newest code.
• No email arrived: check your spam folder (”📧 Can’t find the email? Check your spam folder”). Make sure it’s the email saved on your account.
• Logged in, but InstantDM asks you to connect Instagram: your login has no Instagram yet. See How do I connect my Instagram account?