How do I upgrade or change my InstantDM plan?

Before you start

• Compare plans first: What InstantDM plan should I choose?
• For a multi-account plan, log in with your main account. See plans for several accounts.
• If you bought your plan in the iPhone or Android app, manage it in the app instead. See subscription bought in the app.

Steps

1. Click My Plan in the sidebar. The “Choose Your Plan” window opens.
2. Click One Account (Legend Pro, Trendsetter, Trendsetter Pro) or Multi Account (Multi Starter, Multi Pro).
3. Under Payment Gateway (below the plan cards), choose how to pay:
   • Stripe (USD): credit or debit card, charged in US dollars.
   • Razorpay (INR): UPI, cards or net banking, charged in rupees.
4. On the plan you want, click Buy Yearly or Buy Monthly. The button shows the price per month.
5. Finish the payment on the Stripe or Razorpay page. If you have a promotion code, Stripe’s page usually has a box for it.
6. Come back to InstantDM. The new plan appears once the payment is confirmed. You can check it under Current Subscription in My Plan.

To downgrade, or to switch between monthly and yearly: buy the plan or billing period you want with the same steps. There is no separate “switch” button.

On the phone app

Tap the plan badge at the top, or your profile photo → Upgrade to Premium (or Manage Subscription if you already pay). The app sells Starter (Legend Pro) and Brand (Trendsetter) through the App Store or Google Play. See How do I manage a subscription I bought in the iPhone or Android app?

Good to know

• When the new payment succeeds, your old subscription is stopped automatically if you paid through the same gateway (Stripe or Razorpay) as before. You don’t need to cancel it first. If you move from one gateway to the other, cancel the old plan in My Plan so it doesn’t renew.
• On Stripe, there is no credit for unused time on the old plan. On Razorpay, if you already have a Razorpay plan, checkout may include a one-time adjusted amount for the time left on it.
• Want to move down a plan without losing paid days? Cancel your current plan, keep using it until it ends, then buy the new plan. In between, the account is on Free with 0 credits, so automations stop until you buy.
• The Currency switch at the top only changes the prices you see. The gateway decides what you are charged.
• You may see a discount offer on some plans. The Stripe or Razorpay page always shows the final amount before you pay.
• Your automations and settings stay the same when you change plans. Features above your new plan are locked in the editor.

If it doesn’t work

• “Having trouble paying?” appears on your second payment attempt: try another card, switch gateway, or click Continue with web payment to close it and carry on. For Legend Pro or Trendsetter you can also buy in the phone app.
• The plan didn’t change after paying: reload the page and check Current Subscription. If it still shows the old plan, email hey@instantdm.com with your receipt.
• You were charged for both the old and the new plan: email hey@instantdm.com within 7 days. See Can I get a refund?