How do I delete my InstantDM account?

Before you start

• Cancel your subscription first. Deleting the app or your InstantDM account does not cancel it. See How do I cancel my subscription?
• The website has no delete button. You can ask for deletion in the phone app or by email.
• Deleting is meant to be permanent. Download anything you want to keep first, for example your contacts and invoices, from the web app.

Steps

In the phone app:

1. Tap your profile photo at the top right, then Settings.
2. Tap Privacy (“Manage your data and account”).
3. Tap Delete Account.
4. Read the list of what the request covers, then tap Continue.
5. On “Final Confirmation”, tap Yes, Delete.
   • You are logged out. Your deletion request is sent to InstantDM.

By email (any device):

1. Write to hey@instantdm.com from the email you use to log in to InstantDM.
2. Ask to delete your InstantDM account. Include your Instagram @username.

Stop everything right away (web)

A deletion request may take time to process. To stop all automations now:

1. Click Account Settings in the sidebar and open Safety & Limits.
2. On the Instagram Account card, click Disconnect and confirm.
   • The message reads: “Both Instagram and Facebook will be disconnected. All automations will stop. You can reconnect anytime.”

Good to know

• Logging out is not deleting. Account Settings → Account → Logout only signs you out.
• Deleting a client account (sub-account) is different from deleting your whole InstantDM login. You do it from Switch Account on the web. It’s permanent and stops that account’s automations.
• If you own a team workspace, you can delete the workspace in Team settings → Settings → Delete Workspace. All members lose access.

What you can’t do

• Delete your InstantDM account from the website.
• Delete your main account from the account switcher.
• Cancel a store subscription by deleting the account.

If it doesn’t work

• You can’t find Privacy in the app: if Settings doesn’t open, close and reopen the app, then try again.
• You don’t use the app: email hey@instantdm.com from your login email.
• You were still charged after deleting: the subscription wasn’t cancelled. Cancel it where you paid, then email hey@instantdm.com.