How do I cancel my InstantDM subscription?

Before you start

• Cancel where you paid. A plan bought on the website (Stripe or Razorpay) is cancelled on the website. A plan bought in the iPhone or Android app is cancelled in the App Store or Google Play.
• Not sure where you paid? On the website, the Cancel Subscription button tells you if the plan was bought through the App Store or Google Play.

Steps

1. Click My Plan in the sidebar.
2. Scroll down to Current Subscription.
3. Click the small red Cancel Subscription link at the bottom right.
4. In “We’re sorry to see you go”, pick a reason. Some reasons ask you for a few more words.
5. Click Cancel Subscription.
   • You’ll see “Subscription Cancelled”: “Your subscription has been cancelled. You’ll retain access until your current billing period ends.” Click Got it.
6. Check Current Subscription. Status now shows “Cancelled (active until renewal)”.

Account Settings → Account → Subscription only links to My Plan. Cancelling always happens in My Plan.

On the phone app

1. Open the plans screen (tap the plan badge at the top, or your profile photo → Manage Subscription).
2. Tap Cancel Subscription, then Continue.
3. Your App Store or Google Play subscription page opens. Cancel there.

The app’s message says “You won’t be charged again”, but nothing is cancelled until you finish in the store. You can also go straight to the store: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments & subscriptions → Subscriptions.

Good to know

• You keep your plan until the date shown under Renewal. Then the account moves to Free with 0 credits, and automations stop sending.
• Your automations, flows and settings are kept. To come back, buy a plan again from My Plan. There is no “undo cancel” button.
• You may also get a confirmation email. It is sent even when the cancel didn’t go through, so trust the “Subscription Cancelled” message on screen, not the email.
• No refunds for the rest of the period. See Can I get a refund?

What you can’t do

• Pause a subscription.
• Cancel immediately and get a refund for unused days.
• Cancel an App Store or Google Play purchase from the website.

If it doesn’t work

• “Your subscription was purchased through the App Store or Google Play.”: cancel it in the store. Status may now say “Cancelled (active until renewal)”, but that does not stop the store from renewing. See subscription bought in the app.
• “Could not cancel automatically”: follow the instructions in the message, or email hey@instantdm.com from your login email. Status may still change to “Cancelled (active until renewal)” even though the plan was not cancelled.
• No Cancel Subscription link: it shows only for an active paid plan that isn’t already marked as cancelled. If Status says “Cancelled (active until renewal)” and you saw “Subscription Cancelled” when you cancelled, you’re done. If you never saw that message, email hey@instantdm.com.
• You paid on the website but the store doesn’t list the plan: that’s expected. Cancel in My Plan on the website.