Can I get a refund from InstantDM?

Before you start

• InstantDM has a no-refund policy. All payments for plans and upgrades are final, and there are no partial refunds for unused days.
• You can cancel any time and keep your plan until the period ends. See How do I cancel my subscription?
• Exceptions may be considered, case by case, for:
  • a duplicate charge (charged twice for the same subscription),
  • a billing error on InstantDM’s side,
  • InstantDM being completely unavailable for a long time because of InstantDM.
• The request must reach InstantDM within 7 days of the charge.

Steps

1. Find the charge in My Plan → Current Subscription → Invoices. Note the date, amount and Invoice ID. See Where do I download my invoices?
2. Email hey@instantdm.com from the email you use to log in.
3. Write which case applies (duplicate charge, billing error or outage), with the date, amount and invoice ID. Add a screenshot of your bank or card statement if you have one.
4. Wait for the reply. Each request is reviewed on its own.

On the phone app

Plans bought in the iPhone or Android app are billed by Apple or Google. Refunds for those follow the App Store or Google Play rules, so ask Apple or Google. Cancel the subscription in the store so it doesn’t renew. See How do I manage a subscription I bought in the iPhone or Android app?

Good to know

• If you bought a new plan and the old one still charged you, the old subscription is stopped automatically, but the refund of that charge is done by hand. Email hey@instantdm.com.
• Nothing is refunded for Instagram account bans or restrictions, changes to Instagram’s rules, or lost followers or engagement.
• Nothing is refunded if a feature changes or is removed.

What you can’t do

• Get money back for the unused part of a month or year after cancelling.
• Get a refund because Instagram limited or banned your account.