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What do InstantDM's warning emails mean?
Short answer
InstantDM may email you when something stops your DMs: an expired Instagram connection, DMs turned off, missing permissions, an account limit, blocked links, another app controlling your chats, or credits running out. Each email names the problem. Fix the cause, then resend missed DMs from Automation Recovery. Billing reminders and login codes also come by email.
Before you start
- You may get an email when something goes wrong. Emails are not guaranteed and can arrive later than the problem. Check the red banner and Automation Recovery too.
- If a problem continues, you may get a follow-up email whose subject starts with “Action needed:” or “Still down:”.
Steps
- Find the email subject in the tables below.
- Do the fix in the last column.
- Open Automation Recovery → Missed & Failed and Resend the DMs that matter (within 7 days of a comment or 24 hours of a message). See resend missed DMs.
On the phone app
The emails are the same whether you use the app or the web. To fix most of them from your phone: tap your profile photo → Settings → Safety & Limits to reconnect, and Home → Automation Recovery to resend. Facebook Page fixes open the website.
Instagram and Facebook problems
| Email subject | What it means | What to do |
|---|---|---|
| ”Your Instagram disconnected — DMs stopped” | Instagram signed InstantDM out. Nothing is sent | Reconnect. See reconnect Instagram |
| ”Reconnect Instagram to restore DM permissions” | The messaging permission was not approved | Reconnect and approve every permission on Meta’s screen |
| ”Your Instagram DMs are turned off” | Instagram’s message access is off for your account | Turn it back on in Instagram. The email links a short video showing how |
| ”Some comments can’t receive DMs — quick fix” | Instagram won’t allow a private reply on some comments | The email suggests turning on the Welcome Message (Legend Pro and above). See welcome message |
| ”Instagram temporarily limited your account” | Instagram has stopped your account from sending DMs for a while | Turn Global off yourself. See Instagram limited my account |
| ”Instagram blocked link sharing in DMs” | Instagram is blocking links in your DMs | Check Account Status in the Instagram app. Button links may still work |
| ”Some Instagram replies aren’t going out — quick fix” | Another app may be controlling your chats (for example ManyChat or Meta Business Suite), replies may be going out from the wrong connected account, or the chat was deleted | Follow the video in the email to change the setting |
| ”Your Facebook Page has messaging turned off” | People can’t message your Page, so Messenger DMs fail | In your Facebook Page settings, allow people to message your Page |
Credits and plan
| Email subject | What it means | What to do |
|---|---|---|
| ”Your free trial credits are used up - Upgrade to continue” | A new account used all its credits. Nothing is sent | Upgrade in My Plan, then resend |
| ”Your monthly automation credits have run out” | Your account has no credits left. Nothing is sent | Upgrade or renew in My Plan, then resend |
| ”Your InstantDM subscription renews in 2 days” (also “renews tomorrow” and “renews today”) | A reminder before your renewal | Nothing, unless you want to change or cancel |
| ”Your InstantDM subscription renewal is overdue” | The renewal payment hasn’t gone through | Check your payment in My Plan |
| ”Instagram Automation stopped, Your plan exipred.” | Your plan ended. The account is now on Free with 0 credits, so automations stop | Buy a plan again in My Plan. Your automations are kept |
| ”Your InstantDM subscription has been cancelled - Auto Renewal Stopped.” | You cancelled. You keep your plan until the end date | Nothing to do |
Login emails
- ”… - InstantDM login OTP”: your 6-digit login code.
- ”… - InstantDM password reset otp.”: your code to set a new password.
- ”… - Verify your email for InstantDM”: the code to verify your email during setup.
Codes expire after 5 minutes. If you didn’t ask for a code, don’t share it with anyone.
Good to know
- Emails go to your verified email address. If you skipped verifying your email, you won’t get these alerts.
- The disconnected email can repeat while your account stays disconnected.
- When Instagram limits your account, the email may say automations were paused. InstantDM does not pause them by itself, so turn Global off yourself.
What you can’t do
- Choose which emails you get. There is no email setting in InstantDM.
- Change where these emails go from Account Settings. The email address there is read-only.
If it doesn’t work
- You fixed the problem but DMs still fail: see why didn’t my automation send a DM?
- You got an email you don’t understand: forward it to hey@instantdm.com.
Questions people also ask
Which email address do these go to?
The email on your InstantDM account, the one you verified during setup. For client accounts under a main account, alerts go to the main account's owner and name the Instagram account.
Will I always get an email when something breaks?
Not always. Don't wait for an email. The red banner at the top of InstantDM and the Missed & Failed list in Automation Recovery show problems as they happen.
Can I turn these emails off?
There is no email setting in InstantDM. Most warning emails stop once the problem is fixed.
The email says my automations were paused. Were they?
Not necessarily. When Instagram limits your account, InstantDM does not pause automations by itself. Turn Global off yourself in Account Settings → Automation.
