How do I see who went through a flow and what they answered?

A flow is a multi-step chat built in Flow Automation, with buttons, questions and branches. Each flow keeps a list of the people who went through it.

Steps

1. Click Flow Automation in the sidebar.
2. Find your flow and click the people icon (View contacts). You can also open the row’s ⋮ menu and choose View contacts.
3. A side panel opens with the flow’s name, a Live or Draft tag, and the number of contacts.
   • People are listed newest activity first, with a Last active date.
4. To find someone, type a username or ID in the search box and press Enter. This search covers the whole flow.
5. To narrow the list, use Filter by tag.
6. Click a person to open their details:
   • Custom fields: the answers they gave, saved under each question’s Save answer as name, or under its type when that is blank (for example email or phone).
   • Tags, the Active flow box (where they are in a flow right now) and, for AI flows, the AI timeline.
7. To download, click the download icon (“Export this flow’s contacts to CSV”).
8. To see the same people on the full Contacts page, click the arrow icon (“Open in the full Contacts page”).

On the phone app

Tap Flows on Home (“View contacts & responses”). Tap a flow to see “N contacts collected”, filter by tag, and tap a person to see their answers and AI LEAD DATA. You can’t create or edit flows, or export, in the app.

Good to know

• Export stops at 200. Exporting from this panel, or from Contacts with a flow filter, gives only the 200 most recent people. For everyone, tag them in the flow and export by tag.
• You can fix a wrong answer: open the person, edit the value under Custom fields, and click Save.
• Remove in the Active flow box takes someone out of the flow they’re stuck in. Their next message starts fresh.
• “Completed” and “In Progress” labels can be wrong for flows that end on a button or link card, because those runs are never marked complete. Treat completion counts as approximate.
• For Lead Gen on a post (not a flow), answers are on the post’s Lead Gen Contacts tab. See Where do I find and download the leads I collected?

What you can’t do

• See a chart of how many people dropped off at each step.
• Export more than 200 people from the flow panel.
• Reply to people from here. Reply in the Instagram or Facebook app.

If it doesn’t work

• The list is empty → the flow isn’t live yet, or nobody has triggered it. Check it says Live and see How do I turn a flow on?
• An answer is missing → typed answers count only if they arrive within 1 hour of the question, and wrong formats are rejected. See Which answers will the email, phone and name questions accept?